Picture of Magnus Børnes HellevikMagnus Børnes Hellevik

Web Manager, NAV (Norwegian Labour and Welfare Administration)

Magnus is a senior advisor in the governing unit of the Public Labour & Welfare Administration, where he works in the corporate communications staff as the project leader and web-manager for www.nav.no.

Magnus has a varied background and in 1999 he started working at Aetat, The National Employment Service. The development of self-service systems on their website aetat.no was his main concern from 2003 to 2005.

In 2005 the government of Norway decided to establish NAV by merging a number of other institutions. 9 months before the merge, the project of developing a new website, www.nav.no, as well as a new intranet was started. The intranet was released July 1st 2006 and the website October 2nd 2006. Magnus was responsible for functionality on the customer side in this project.

NAV (Norwegian Labour and Welfare Administration)

In 2005 the government in Norway decided to merge The National Insurance organisation (Trygdeetaten), The National Employment Service (Aetat) and The Social Welfare System (Sosialtjenesten). As a result, the Norwegian Labour and Welfare Administration (NAV) was established July 1st 2006.

www.nav.no is one of the most visited internet pages in Norway, and has more than 1.100.000 unique visitors a month. And NAV serves the whole population of Norway.

  

Presentation

Wednesday, November 7th: 15.45 - 16.45

Track: E-government

How to develop a new Internet service for an organisation that’s not yet established?

The making of www.nav.no

In May 2005 The Norwegian parliament decided on the reform of The Norwegian Labour and Welfare Administration. This resulted in a merger of three former organisations:

  • The National Insurance organisation (state)
  • The National Employment Service (state)
  • The Social Welfare System (municipal)
16.000 employees, and more than 2 million active users are affected by the reform.

July 1st 2006, The Norwegian Labour and Welfare Administration was established and a new intranet , "Navet", was launched. October 2nd 2006, the same date as the first local NAV office was established, the new website www.nav.no was launched.

The project for both the new intranet and website was established 9 months before the new organisation was launched. In this session you will get a presentation of the main project challenges and how they were solved.

View the schedule

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