Dorine van den Brandhof

Usability expert, Hartman Communicatie

Dorine works as a consultant with Hartman Communicatie, based in the Netherlands. Hartman Communicatie provides customers with the full services of consulting, developing, assisting, analysing and optimising communications in IT.

Dorine holds a masters degree in Information and Communication Studies of Utrecht University. Her specializations include usability, interaction design and user research. At this moment, Dorine is involved in developing a multi channel strategy for the Dutch government.

Hartman Communicatie

Hartman Communicatie is an independent consultancy based in the Netherlands focused on information architecture, content management strategy, and communication strategy. Its customer base spans the 500 largest firms and governmental entities in the Netherlands and Belgium.

Hartman Communicatie publishes a Dutch content management portal and an international overview of enterprise content management systems. Once a year Hartman Communicatie organizes ECMplaza, the Benelux event on enterprise content management.

Tutorial

• eGovernment, from organisation centered to citizen centered

Presentation

Thursday, November 8^th: 10.30 - 12.00

Track: Strategy & Governance

Workshop on Use Cases

We all love to hate them, but well designed use cases are essential for succesful implementations.

In practice most project have either no use cases or they have incomplete or useless use cases.

After this workshop you know how to make a use case or at least how to check if the use case someone else created -- and you perhaps paid for -- is any good

Download

• cmf2007 Slides: Workshop on Use Cases